The Boutique Search Firm Blog

The views and opinions expressed in this blog are strictly those of the author.

By Benoit Gateau-Cumin

The views and opinions expressed in this blog are strictly those of the author.

OPEN LETTER TO HOMEAWAY

April 17, 2018

Dear HomeAway and assorted not-so-transparent subsidiaries: Your concept of hotel-replacement product is a great idea. It seems that, most of the time, it works. If I were to read all the gushing reviews from past guests, I would altogether stop staying in hotels. BUT, after 4 experiences with your concept (Southern France, Paris, Hawaii and […]

Continue Reading

SCENT OF A LOBBY

October 23, 2017

Have you noticed, in recent years, that little “je ne sais quoi” that feels so familiar when you step into the lobby of a luxe hotel? Is it that all the beautiful women are exquisitely made up and perfumed? Or does it feel more like getting off the elevator at Neiman Marcus’ cosmetics floor? Your […]

Continue Reading

WALK, DO NOT DRAG!

April 20, 2017

“Ladies and Gentlemen, our flight is overbooked today and we’d like to ask if there are any volunteers to take a later departure…”. The recent incident in which a bona fide paying seated customer of United Airlines was forcibly removed from the plane in order to accommodate a flight crew, has been drawing universal attention. […]

Continue Reading

HOW TO BLOW A SOFT BUBBLE WITHOUT EVEN TRYING

February 22, 2017

From a deep, long lasting recession, the hospitality industry jumped overnight, (about three years ago) into a period of enthusiastic and unbridled growth. Airports and industrial suburbs, where most of the “traveling salesman” types continue to stay, no longer appeal to the “hip” developer. Downtown and urban areas is where hotel development has been taking […]

Continue Reading