The Boutique Search Firm Blog

The views and opinions expressed in this blog are strictly those of the author.

By Benoit Gateau-Cumin

The views and opinions expressed in this blog are strictly those of the author.

THE TIPPING POINT

October 19, 2015

Danny Meyer has made a resounding announcement that only a restaurateur of his level of credibility could get away with and be taken seriously for: gradually, and starting at the Michelin-starred Modern next month, all restaurants within the Union Square Hospitality Group will shun tipping. SHUN, ELIMINATE, NO MAS. Not hide it, not disguise it, […]

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IT’S NOT THE FINE PRINT, BUT WHO SIGNED IT

June 23, 2015

Three times in the past two months, I received calls from hotel executives relating the most most damning experience: in one case, a position of General Manager for a major luxury hotel was very “sloppily” extended to two different candidates. Due to an embarrassing misunderstanding and communications breakdown between the property and the corporate office, […]

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WHEN THE GLASS RUNNETH OVER

March 24, 2015

The folks behind Katsuya, the successful group of Japanese restaurants developed by Sam Nazarian’s SBE group, do a great job at training their staff. A repeat guest at their restaurants is more than likely guaranteed good, informed service. Personally, I have always wondered how the servers get the orders right most of the time in […]

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