“This is your captain speaking: If you were pleased with your flight, I have left envelopes on the cockpit door for your convenience. Your tips are greatly appreciated.” Friendly dinosaur Marriott made a huge announcement a few days ago: from now on, no matter what kind of Marriott product you use, whether it is a […]Continue Reading
The views and opinions expressed in this blog are strictly those of the author.
One of the basic services expected of an executive search firm (especially a retained one) is to put together valid and thorough professional and character references on short-listed candidates. Obviously, the temptation is to ask said candidates for a list of references, but isn’t that tantamount to asking a dog to sit in order to […]Continue Reading
Once upon a time, in the Swiss village of Niederwald, César Ritz was born into a family of goat farmers. He started his hotel career at age 15 (like every one else at the time). Fast forward to 1889 when Ritz found himself at the head of London’s newest and most opulent hotel: the Savoy. […]Continue Reading
I was recently having coffee with an otherwise outstanding and refined hotelier, who shared some of his challenges with me. The owner of his hotel was constantly urging him to keep the hotel full. My colleague felt it was unhealthy as it was pushing his people to their limits and the wear and tear on […]Continue Reading
I am often asked if, at the Boutique Search Firm, we have a “specialty”. Yes indeed we do: the top-luxury hotel. It is a fact that the General Manager of a top-luxury hotel running an average rate of $600+ will have little in common with the General Manager of a so-called “full-service” hotel. By the […]Continue Reading